New or Customized Orders are not subject to cancellation without charge under any circumstances once you place the order.
We find that most customers wishing to cancel have underlying reason for doing so that relate often to a wrong choice or other furniture related issues.
As such we are committed to finding an alternative solution including re-selection to other furniture, a change of payment method or change of combination and will help with a solution where possible.
Where we cannot reach a final, alternative solution and cancellation remains as the only option, a cancellation charge of 30% of the order value plus any delivery and re delivery costs will be forfeit or due.
Any amount paid over 30% will be given to you as a credit note.
Right to cancel
You can cancel order and receive a full refund if you change your mind for any reason from the time of placing order up the expiry of 2 working days subject to the product ordered or chosen which were in Display area as it is without any kind of customisation.
When returning the product to us it is your responsibility to ensure that the product is used properly and carefully and also packaged or covered so that no damage is caused to the product.
Failure to do so may result in your collection/return being refused and/or any refund due being reduced. If you are returning goods due to change of mind then they must be returned/collected in a re-saleable condition failing which refunds or exchanges may not be accepted.